Refund policy

At Bella Fevera, we want you to feel confident when shopping with us. If your purchase isn't quite right, our return process is designed to be simple and straightforward.

1. Return Period

Eligible items may be returned within 30 days of delivery.

To qualify, returned merchandise must:

  • Be unworn and unused
  • Be in its original condition
  • Have original tags attached
  • Be free from stains, makeup, perfume, or other marks
  • Not have been washed, altered, or damaged
  • Be securely packaged for return

Items that show signs of wear or do not meet these requirements may not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, certain products are not eligible for return, including:

  • Final Sale items
  • Gift Cards
  • Bodysuits
  • Swimwear without its original hygiene protection
  • Lingerie and intimate apparel
  • Earrings
  • Hair accessories
  • Beauty products
  • Personalized or customized items

Items marked Final Sale are not eligible for return or exchange.

3. How To Request A Return

Please contact our Customer Care Team before sending your package back.

Please include:

  • Order number
  • Full name
  • Email address used at checkout
  • Item(s) you would like to return
  • Reason for the return

After reviewing your request, we will provide the appropriate return instructions.

Email:
contact@bellafevera.com

Please do not send returns to our business address unless specifically instructed by our Customer Care Team.

4. Return Shipping

Unless the return is caused by an incorrect, damaged, or defective item, return shipping costs are the customer's responsibility.

We recommend using a shipping service with tracking and keeping your receipt until your return has been fully processed.

Bella Fevera is not responsible for return packages that are lost or damaged while being shipped back.

A tracking status showing "Delivered" confirms carrier delivery but does not mean that the return has already been inspected or approved.

5. Return Review

After the returned item is received, our team will inspect it to confirm that it meets the return requirements.

If the merchandise does not satisfy our return conditions, the refund may be declined or adjusted.

6. Refunds

Once your return has been approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to be processed after approval.

Your bank or payment provider may require additional time before the refund appears in your account.

Original shipping charges are generally non-refundable unless the issue resulted from an error on our part.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Clear photos of the item
  • Photos of the packaging, if applicable
  • A brief description of the issue

Our team will review the information and help determine the appropriate solution.

8. Order Cancellation

If you need to cancel or change an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request, but cancellations or changes cannot be guaranteed once an order has entered processing or has been shipped.

9. Refund Not Received

If your refund has been approved but has not yet appeared:

  1. Check your bank account again.
  2. Contact your card issuer or payment provider.
  3. Contact your bank regarding any processing delay.

If you still cannot locate the refund, please contact us at contact@bellafevera.com.

10. Contact Us

For questions about returns or refunds:

Bella Fevera
Email: contact@bellafevera.com

11515 Leemont Dr
Louisville, KY 40272
United States

Business Correspondence Only – Not a Return Address